WE WANT YOU TO LOVE YOUR SEINT PURCHASE. IF SOMETHING ISN’T RIGHT, ELIGIBLE PRODUCTS MAY BE RETURNED FOR A REFUND WITHIN 30 DAYS OF DELIVERY.

Return Eligibility

TO QUALIFY FOR A RETURN:

• PRODUCTS MUST HAVE BEEN PURCHASED DIRECTLY FROM SEINTOFFICIAL.COM

• PRODUCTS MUST BE RETURNED WITHIN 30 DAYS OF DELIVERY

• PRODUCTS MUST BE IN NEW OR GENTLY USED CONDITION

• VALID PROOF OF PURCHASE MAY BE REQUIRED

ALL RETURNS ARE INSPECTED WHEN THEY ARRIVE AT OUR WAREHOUSE. SEINT RESERVES THE RIGHT TO VERIFY THE INFORMATION PROVIDED AND DETERMINE WHETHER A RETURN MEETS THE REQUIREMENTS OF THIS POLICY.

Free Returns

SEINT PROVIDES ONE FREE RETURN PER ORDER. A PREPAID RETURN SHIPPING LABEL WILL BE PROVIDED FOR THE FIRST ELIGIBLE RETURN FROM AN ORDER.

IF ADDITIONAL ITEMS FROM THE SAME ORDER ARE RETURNED SEPARATELY, THE CUSTOMER WILL BE RESPONSIBLE FOR THE COST OF RETURN SHIPPING, UNLESS OTHERWISE APPROVED BY SEINT.

Refunds

ELIGIBLE REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT.

ONCE YOUR RETURN ARRIVES AT OUR WAREHOUSE, PLEASE ALLOW 3–7 BUSINESS DAYS FOR IT TO BE INSPECTED AND PROCESSED. YOU WILL RECEIVE A CONFIRMATION SHOWING YOUR REFUND AMOUNT ONCE PROCESSING IS COMPLETE. YOUR FINANCIAL INSTITUTION MAY REQUIRE ADDITIONAL TIME TO POST THE REFUND TO YOUR ACCOUNT.

ORIGINAL SHIPPING CHARGES ARE NONREFUNDABLE.

Promotional Items

IF YOUR PURCHASE INCLUDED A FREE PROMOTIONAL ITEM, THE PROMOTIONAL ITEM MUST ALSO BE RETURNED. IF IT IS NOT INCLUDED WITH THE RETURN, THE VALUE OF THE PROMOTIONAL ITEM MAY BE DEDUCTED FROM YOUR REFUND.

Collections

IF YOU RETURN ONLY PART OF A COLLECTION, YOUR REFUND WILL BE BASED ON THE PRORATED AMOUNT PAID FOR THE RETURNED ITEM OR ITEMS. ANY DISCOUNT APPLIED TO THE COLLECTION WILL BE DISTRIBUTED PROPORTIONALLY ACROSS ITS ITEMS WHEN THE REFUND IS CALCULATED.

Sales, Clearance, and Discontinued Items

ITEMS IDENTIFIED AS CLEARANCE, DISCOUNTED, DISCONTINUED, OR OTHERWISE MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN.

Palette Credit

PALETTE CREDIT IS NONREFUNDABLE AND WILL NOT BE RESTORED WHEN AN ITEM IS RETURNED.

IF AN ELIGIBLE PALETTE WAS PURCHASED USING BOTH PALETTE CREDIT AND ANOTHER PAYMENT METHOD, ONLY THE AMOUNT PAID USING THE ORIGINAL PAYMENT METHOD WILL BE REFUNDED.

Loyalty Shop Items

ITEMS PURCHASED THROUGH THE LOYALTY SHOP ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

IF A LOYALTY SHOP ITEM ARRIVES DAMAGED OR DEFECTIVE, PLEASE CONTACT OUR ASK TEAM USING THE CONTACT FORM.

Coupon Adjustments on Partial Returns

IF YOU RETURN PART OF AN ORDER PURCHASED WITH A COUPON, THE COUPON VALUE WILL BE DISTRIBUTED PROPORTIONALLY ACROSS THE ITEMS IN THE ORIGINAL ORDER. YOUR REFUND WILL REFLECT THE DISCOUNTED AMOUNT PAID FOR THE RETURNED ITEM OR ITEMS.

Damaged, Defective, or Incorrect Products

IF YOUR ORDER ARRIVES DAMAGED, DEFECTIVE, OR DIFFERENT FROM WHAT YOU ORDERED, PLEASE CONTACT OUR ASK TEAM USING THE CONTACT FORM.

Ineligible Returns

SEINT MONITORS RETURN ACTIVITY AND MAY DECLINE RETURNS THAT DO NOT COMPLY WITH THIS POLICY, INCLUDING:

• RETURNS SUBMITTED OUTSIDE THE 30-DAY RETURN WINDOW

• PRODUCTS THAT DO NOT MEET THE CONDITION REQUIREMENTS

• PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN

SEINT CANNOT GUARANTEE THE RETURN OR REPLACEMENT OF INELIGIBLE ITEMS SENT TO OUR WAREHOUSE.

Purchases From Unauthorized Sellers

BECAUSE SEINT CANNOT CONTROL THE QUALITY OR AUTHENTICITY OF PRODUCTS SOLD BY UNAUTHORIZED SELLERS, THIS RETURN POLICY DOES NOT APPLY TO PRODUCTS PURCHASED FROM UNAUTHORIZED SELLERS OR UNAUTHORIZED WEBSITES, EXCEPT WHERE OTHERWISE REQUIRED BY LAW.

FOR ADDITIONAL ASSISTANCE, PLEASE CONTACT CUSTOMER SERVICE.